1 star experience:
Villa Direct Vacation Rentals was a disaster for our family reunion. We stayed at 1418 Thunderbird Rd, in Davenport Florida. The house was spacious but it was extremely dirty from top to bottom debris all over the rugs, dusty, dirty patio, and dirty sheets and blankets. The furniture was very cheap and uncomfortable. There were two broken box springs in which villadirect management implied we broke. The internet was spotty and frequently lost connection. They initially failed to provide towels when we arrived there were 13 towels in the house. Later they provided about 60 towels, and new bed linens after my initial complaint. Several of the rooms had dirty bedding and there was one room that had blood spots and that was confirmed by the staff they sent to assess the house the next morning after our phone complaints to the emergency after hours 24 hour line. The appliances in the kitchen were a disaster: toaster, and blender both malfunctioning. The refrigerator leaked water the full eights days and we had to use the towels in the house to the clean up all the water off the floor to prevent slip hazards. This was a real safety concern with so many little children in the house. The ice make never worked but they did provide us with one bag of ice (thank you). We had to buy our own ice other then the one bag they gave us. The ceiling in the large gathering room downstairs started to leak water on the floor causing more slip hazards. We had to use one of our coolers that we purchased to contain the leak. We had to use towels to clean the rusty colored water off the floor that was leaking from the ceiling. My daughter fell and hit her head on the floor in the area where the ceiling was leaking initially. That's how we discovered the leak. You can tell by the cheap patch work on the ceiling that this leak had occurred before, they just failed to properly fix the issue. For all the money we spent it was extremely disappointing for my family. We should have been focused on enjoying our family instead of trying to get issue after issue resolved. The member of the executive management team that I spoke with did not have any remorse about our EXPERIENCE and they failed to take any personal responsibility for the poor shape of the house. All they could do is imply blame on us which tells you the level of class they have as a so-called reputable business. Any reputable business would have offered a partial refund especially since we had to clean the house that should have been ready for us along with all the other issues stated. I would not recommend villadirect to anyone with this poor level of customer service and non-caring attitude.

Just stayed at "Minnies House of Champions" for 2 weeks with Villa Direct. I don't usually write reviews, but just had to and let everyone know this was the BEST vacation our family ever had. Coming over the the pond from Bristol in the UK, we were worried about what we would find, but the house was exactly what they promised and was perfect for our needs. From the booking to the departure, everything was done to make our family holiday perfect.

We had one problem with a lack of kitchen knives when we arrived and they had new ones waiting for us the following morning. The staff were helpful and polite - so I was surprised to see some of the reviews (I guess everyone gets out of bed on the wrong side somedays!).

The house was incredible and the resort made days away from the theme parks enjoyable for all 22 of us. We're going to start saving for our next trip.

Fantastic company to work with. We had a group of 9 in Central Florida over Thanksgiving week. I've booked through other companies in the past but none we as good as VD. Responded quickly to all communications and the house was fantastic and exactly as described. Would book with VillaDirect again in the future. We had a great stay!