I have rented using Villa Direct as my property management team for the last 5 years. I have done as much research as possible prior to making a booking. All 5 units have been in the same community, Windsor Hills, which I like very much. The layout in each has been similar, so after staying in the first, there were no big surprises as far as floor plan is concerned. When I got into the units, there might have been small issues such as cleanliness of the carpet, lack of a can opener in what I would consider to be a basically equipped kitchen. There has always been a timely response to these concerns. On a personal note, someone recently took my walker, which I had left outside so that it would be handy when I came back from grocery shopping, to carry my purchases up to the 4th floor. When Lisa Allen, of the V.D. team found out about my dilemma, she asked if she could send someone out to help me by assembling the new walker I had bought to replace the old one. I have always found their representatives to be caring and professional.