So I read all the reviews. I have stayed with this company two times now and both times it's been great. Lisa was so helpful and as long as you don't wait to say something about the pool she would for sure give you a refund. She didn't even give me a problem with the whole pool thing they try ed to fix it. It didn't fix they gave me my money back. The house pictures are good but the house was better. Overall we have a great family vacation. I would tell my whole family to stay with them. We loved everything ohhh and get park tickets with them too. Love them. Ohhh and call the office for GPS address they give you that too. They know and have everything you just have to ask.